FAQs

Thanks for visiting my website. I'm Rosalyn. I design, print & ship high quality vinyl banners and backdrops for any occasion. If you do not find a template that suits your needs, I can also design and print you something custom.

I have compiled a list of answers to frequently asked questions to help you with placing your order. Please read them carefully.

1. What are your banners made of?  

The banners are printed on heavy weight 13 oz vinyl material.

2. How long does it take to receive my order?

Processing Time - After I will receive your order I will email you a proof of your banner/backdrop to approve usually within 48 hours of your purchase. Make sure to respond asap as not to delay processing time.

3. When will my order ship?

Your order will ship within 2 business days from the date you approve your proof. Standard shipping takes 1-5 business days depending on your zip code. You will also have the option to upgrade to next day air at checkout if you're in a hurry to receive your banner.

4. Do you sell digital files of your designs?

No, not at this time.

5. What is the difference between Grommets and Pole Pockets?

Metal grommets are placed in the four corners and every 2 feet around the banner, giving you anchor points to attach rope, string, hooks, screws and nails, or zip-ties.  Hang banners directly on a wall or suspend them from a ceiling, beams, balconies, or any overhanging surface. I recommend the following accessory if you'll be hanging your banner from a wall. Command strip hooks.



Pole pockets are sleeves sewn into the banner (top and bottom) that allow your poles to be inserted into the banner in order to display it on a banner stand. 

 6. What is your refund & cancellation policy?

Due to my products being personalized I do not accept returns, exchanges or cancellations after an order has already shipped and been fulfilled. Personalized items can not be resold.

However please contact me if you have any problems with your order. If the issue is my error I will gladly work with you to resolve. 

If you need to cancel an order that has not yet shipped, contact me as soon as possible. I am a graphic designer so my labor costs will not be refunded. There will be a $30 non refundable fee for my labor on all cancellations before an order is shipped.

 7. Where can I see more of your designs?

Check out my Instagram page. You can also see more of my products and reviews on my 5 star Etsy shop.